FAQs

If you have any concerns about fit, chat with us live! Just look for the bubble on the bottom right of your screen.

To ensure you find a shoe that fits, we’re available seven days a week (during business hours) to discuss fitting options and make style suggestions. Alternatively, give us a call at +613 9509 5771. We also offer virtual fittings via video call. To schedule a video call with one of our team members, just click the bubble on the bottom right of the screen.

We’d recommend checking out the ‘Sizing Advice’ on each product page for style-appropriate advice. You can also filter your search for ‘orthotic friendly’ styles by using the filter bar in the top left.

If you’re still unsure about size or tossing up between styles, we’ll happily send extra styles to try at the cost of one! Just mention in the comment section at checkout which other pair you’d like to try, and we’ll send them along with your order at no extra cost (except during sales and promotions).

If you’re in Australia or New Zealand, contact us once you’ve decided on the perfect pair, and we’ll send a returns label, so you can return any ill-fitting pair/s back to us free of charge.

If you’re outside of Australia, please note that while we will cover the return postage, we are unable to cover any customs/duties/applicable taxes.

Compared to Australian/American sizes, European sizes are much closer together. As we’re able to change the thickness of the footbed in most cases, this provides the ability to replicate the fit of a half-size.

If you’re unsure about sizing, see our Size Chart, or call us on +613 9509 5771.

Every Bared style that includes our removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit.

If you’re unsure if a style has a removable footbed, use the ‘Orthotic Friendly’ filter in the top left corner. Our Fit Kit allows you to change the fit of your shoes to best suit your foot type.

Learn more about The Fit Kit.

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

Simply remove the full-length footbed and add the forefoot pad (found in The Fit Kit) to the bottom of the full-length footbed, then pop the full-length footbed back in the shoe. Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting narrow feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more, we have plenty of options to accommodate your foot type.

Yes! Every Bared style that includes a removable footbed (the majority of our fully-enclosed styles) comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

To accommodate a wide fitting, simply remove the full-length footbed and replace it with the thinner version (found in The Fit Kit). Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting wide feet.

If you're looking at a style without a removable footbed and not sure it will work for your foot? Chat with us live to find out more - we have plenty of options to accommodate your foot type.

We'll always try to make sure your shoes fit just right, but sometimes - despite our many fitting options - some shoes and some feet just aren't a good match, or maybe you've changed your mind.

We'll offer an exchange, store credit plus a bonus AU$50 or refund (to the original payment method) for any items purchased at full price that are returned in as-new condition within 60 days of purchase. Please note that refunds will be processed back to the same method of payment.

We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

If a shoe is purchased as 'Final Sale', the sale is final. No exchanges or returns will be accepted.

For more information, see our Returns & Exchanges Policy.

If you haven’t found your dream shoe, we’ll happily send you alternative sizes or styles for you to try/compare at no cost to you! Just chat with us live and we can organise them in real-time.

Otherwise, we offer free returns worldwide! Simply email us at info@baredfootwear.com or give us a call at +613 9509 5771 and we’ll help arrange your return.

Sale purchases are not refundable but can be returned for store credit (that never expires!) or exchanged for an alternative size of the same style and colour only. Store credits are not transferable.

Please note, any style purchased at 'Final Sale' will not be eligible for a return, exchange or refunds.

MyPost registered receivers will now receive a digital collection notification via email, SMS or the AusPost app if delivery has been attempted, but no one was home. Australia Post will no longer leave a ‘sorry we missed you’ card, unless they’re unable to match the parcel to their MyPost Account.

Please visit the Australia Post website for more information.

Last updated: 26 June, 2023

If you’d like your shoes as quickly as possible, please select the ‘Express Shipping’ option at checkout for an additional AU$15.

Please note: we are unable to upgrade parcels to express shipping after placement.

Australia Post has advised that they have temporarily suspended the express post guarantee of next-day delivery as they cannot currently commit to this timeframe. Express post is still available, however, parcels may not be delivered the next business day every time.

If you’re unsure whether you’re in the next business day delivery network, see here.

Yes! We offer ‘Click & Collect’ if the shoe and size are available at the location you wish to pick it up from. When placing your order, you can pick it up from all our store locations.

Please note, ‘Click & Collect’ is unavailable during sale periods.

Take me to store locations

We sure do! We ship anywhere in the world via DHL Express or Australia Post from our Melbourne warehouse. If you're an international customer, please be aware of your country's applicable customs duties and taxes, as we cannot be responsible for any additional costs incurred, including freight charges, refused shipment or unclaimed goods.

Unfortunately, due to laws and regulations, we are unable to ship to Russia.

Please note, if your order is over NZ$1000 you will be charged taxes and duties on your purchase when it reaches New Zealand.

Yes! Please note, once you have placed your order to your PO box, Australia Post are unable to re-direct it to a new address. If you have any issues, please contact us.

We’re available seven days a week (during business hours). Alternatively, give us a call at +613 9509 5771.

You can email us at info@baredfootwear.com.

It’s super simple.

1. Add items to your shopping bag and hit checkout.
2. Choose Pick-up as the delivery method.
3. Select your preferred store location for Click & Collect. Note: if your preferred store is not listed, your item(s) are not available at that location.
4. Complete your purchase and that’s it! We’ll reserve your items and have them ready to collect within the store opening hours.

After you’ve placed your order online, wait to hear from us. Depending on the time of order placement, your order will be ready the same day or the next day. See below cut-off times:

Same Day

Order before 2 pm for same-day collection

Next Day

Any orders placed after 2 pm will be ready to collect the next day during your selected store's opening hours.

When your order is ready, we’ll send you an email notification or SMS.

Oh no! Once your order is placed, we are unable to update the size or style. If you have purchased the wrong item, we suggest placing another order for the correct item and contacting us ASAP to cancel your initial purchase. We are only able to cancel orders that have not been dispatched.

We’re available seven days a week (during business hours). Alternatively, give us a call at +613 9509 5771.

You can email us at info@baredfootwear.com.

If you ordered multiple pairs of shoes, they may be shipped separately, depending on the location of the stock. You will receive shipping notifications when your order is sent. Please allow a couple of extra days for your second pair to arrive, before you start to panic! ;)

Remember, during sale periods items may take up to 10 business days to be shipped.

No worries! We’ll happily notify you via email if you’re waiting on a style to be restocked.

Please make sure you’re logged into your account, select the size you’re after, click ‘Email When Restocked’, and we’ll get back to you!

Unfortunately, we won't be restocking that style if the option to sign up to be notified is unavailable.

Please ensure you’ve correctly filled in the required fields that feature a red star. If you're still having trouble, please chat with us live, just look out for the bubble at the bottom right of your screen.

Alternatively, email info@baredfootwear.com or call +613 9509 5771.

If you’re receiving an error message when attempting to purchase, we suggest removing the items from your cart, logging out of your account, refresh your browser, log into your account and try purchasing again.

If you still have no luck, there are two common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or we have sold out of an item you're trying to purchase (our website will not accept a payment for a shoe we do not have).

You can check your billing address is correct by clicking your name in the top right-hand side of the screen, and editing your Personal Information.

If your billing information is correct and you are still experiencing difficulties, try emptying your cart and re-adding the items you're wishing to purchase. If you're unable to re-add them, they have unfortunately sold out.

If you still experience difficulties, please chat with us live, just look for the bubble at the bottom right of your screen. Alternatively, call us on +613 9509 5771 or email us at info@baredfootwear.com. We’re readily available seven days a week, during business hours.

Yes! Wear the shoes you need now, and pay in four easy instalments.

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Only available for Australian residents.

Yes! Shop the shoes you need in your life, and pay in weekly, fortnightly or monthly payments.

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Only available for Australian residents.

Sure do! Shop the shoes you want now, and pay them off in six easy payments.

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Only available for New Zealand residents.

Sure do! Klarna makes online shopping super easy, spreading the cost of your shoes over four interest-free instalments, automatically charged every two weeks.

Only available for Australia and New Zealand residents.

View Klarna Terms and Conditions and Privacy Policy.

Of course! We cover free shipping and returns worldwide. Simply email info@baredfootwear.com with your request and we'll arrange for them to be sent and provide you with a returns label.

Please note, we’re more than happy to cover the duties/taxes for one round of exchange. Unfortunately, due to the high costs of international exchanges, it will be at your cost after that.

Customers who have spent AU$1500 in the preceding 18-month period will enjoy VIP benefits. We're still working on the ins and outs of our VIP program, but you can check your VIP status in your customer portal.

Sign up or log in to our website, and click on your name to access your customer portal. VIP status will be recalculated at the end of each calendar month.

If you have any further questions, we'd love to hear from you! Chat with us live on our website, just look for the bubble at the bottom right of your screen.

Alternatively, call us on +613 9509 5771, or email info@baredfootwear.com

You can purchase a Bared gift card in store or online here.

All you have to do:

- Choose your E-Gift Card amount.

- Click ‘Buy Now’ and add a personalised note.

- Ensure you enter the email address you want the E-Gift Card to be sent to, proceed to check-out, and voila!